“I was terrified when a customer stabbed two people in my store before turning the knife on themselves. With police and ambulance already on the way, I quickly locked down the store and called Sonder for help. Within minutes, two Sonder responders were there giving immediate support to the distressed witnesses and getting staff to log on to the Sonder app. It was a terrible day, but I am so thankful that Sonder was there to help me look after my team after this horrible event.”

“When a family shouted at me and called me a racist when I was just helping with their bags - I knew I’d had enough. Feeling really upset, I reached out to Sonder who listened and calmed me down. The nurse spent time with me and was so kind and reassuring. I even got a check-up call the next day. If I need advice in the future, I will definitely reach out to Sonder for help.” 

“It was really tough going back to work after the lockdown. I was being abused by customers who didn’t follow the store’s COVID-19 rules all the time. I just didn’t want to be there anymore. My manager saw how stressed I was and suggested that I contact Sonder. I was really surprised by how supportive they were. They spent a long time listening to how I felt and helped get me through those hard times."

“I was already having a bad day when the customer I was serving tried to assault me. At that moment, my heart was pounding and I could hardly breathe. Realising that I was having a panic attack, I ducked into the bathroom and called Sonder. The nurse made sure that I was okay and calmed me down. Once I felt better, Sonder provided me with resources to help me better manage my anxiety in the future.”

“As a greeter, it’s my job to make sure that customers are checked-in. When a usual customer came by and taunted me, I began to feel unsafe. I spoke with my manager who said that security would look into it, but I still felt uneasy. During my break, I opened the Sonder app for advice. They reassured me that my safety comes first, provided support and showed me how to use their app. I feel much safer knowing Sonder is there if I need them.”

“I was really worried when one of my staff told me they felt suicidal after being involved in an altercation with a customer. Having used Sonder for my own mental health in the past, I got in touch and asked them to help. Thankfully, Sonder was able to reach out to my team member and provide support."