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Don't take it out on us: How to support employees in retail and hospitality

On Demand Webinar

Discover how leading experts are responding to rising rates of customer incidents and learn how to provide effective post-incident support.

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About the event

Tesco CEO, Ken Murphy, recently labelled the rise in customer incidents as “unacceptable” and the impact on employees as “heartbreaking”. 

And - in response to spiralling rates of retail crime - 88 leading UK retailers recently called on the government to make assaulting or abusing a retail worker a standalone offence.

The impact of customer incidents is deeply felt among staff, both mentally and physically. Organisations feel the effects too, with higher absenteeism rates and lower retention rates impacting the bottom line. 

As leaders, we have an opportunity to make a positive difference to the lives of impacted employees. But it can be challenging to support hard-to-reach or 'unconnected' employees. And in some cases, leaders may even find themselves reminding colleagues that customer abuse isn't 'part of the job'. 

That's why in this exclusive webinar you'll hear how leading safety experts are responding to rising rates of incidents and providing effective post-incident response. This session will cover:

  • Tactics to proactively keep employees safe from harm
  • How to provide accessible medical and mental health aftercare
  • Practical examples of safety interventions from leading organisations

This session is ideal for professionals within the hospitality and retail sectors, including people leaders, health and safety experts, and those passionate about wellbeing.

Report

The rising risk of 
workplace burnout

Our latest report, The rising risk of workplace burnout, shares insights from more than 2000+ employees and expert commentary on strategies to mitigate risk and support employees' wellbeing. What's inside:

The widespread risk of burnout
New statistics reveal that almost half of Australian and New Zealand employees are experiencing feelings of burnout and exhaustion

The impact of burnout on businesses
From reduced productivity and employee turnover to psychosocial risk, we analyse the potential risk for leaders and organisations

Strategies to mitigate burnout
Leaders in People and Culture and psychosocial risk share actionable, expert advice to avoid burnout in the workplace

How Sonder can help
We share the tools our customers are using to prevent burnout and stress in their organisation

Download the Report
Preview-2x2-Burnout-2

"We're seeing more incidents in the retail and hospitality space involving the police and emergency services, which indicates a heightened level of danger and potential trauma for the employees involved."

Read the blog