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From reactive EAP to proactive care: Rethinking employee support at Vicinity Centres

Thursday 19 November | 11am - 12pm AEDT

Traditional EAPs are designed to respond. Support begins once someone reaches out, which is often well after the pressures behind the strain have set in. For many organisations the EAP also becomes a tick box exercise: a benefit few people use, sitting apart from how work is actually designed and and what people need.

In this webinar, Felix Cheng, Health and Wellbeing Manager at Vicinity Centres, shares about why they moved on from their traditional EAP and what led them to switch to Sonder. We will explore what the previous model didn’t cover, how Sonder was implemented across their workforce and how support has changed for their people.

What you'll learn in this webinar:

  • The workforce pressures that come with a large, diverse frontline team
  • What led Vicinity Centres to look beyond their previous EAP provider
  • How Sonder was launched and the implementation strategies behind strong employee utilisation
  • How the way people engage with support has changed
  • Practical steps for leaders weighing up a similar decision
Vicinity Centres

Our speakers

Owen
Owen Fitzgerald (Host)
Account Executive, Mid-market
Felix Cheng (1)
Felix Cheng
Health and Wellbeing Manager
Report

The rising risk of 
workplace burnout

Our latest report, The rising risk of workplace burnout, shares insights from more than 2000+ employees and expert commentary on strategies to mitigate risk and support employees' wellbeing. What's inside:

The widespread risk of burnout
New statistics reveal that almost half of Australian and New Zealand employees are experiencing feelings of burnout and exhaustion

The impact of burnout on businesses
From reduced productivity and employee turnover to psychosocial risk, we analyse the potential risk for leaders and organisations

Strategies to mitigate burnout
Leaders in People and Culture and psychosocial risk share actionable, expert advice to avoid burnout in the workplace

How Sonder can help
We share the tools our customers are using to prevent burnout and stress in their organisation

Download the Report
Preview-2x2-Burnout-2

What you need to know

Webinar FAQs

Is this webinar free to attend?

Yes, this webinar is free to attend.

We encourage you to share the registration link with colleagues who may benefit from attending.

What if I can’t attend live? Will this session be recorded?

Yes. The webinar will be recorded and shared with all registered attendees after the session, so you can watch it later if you’re unable to join live.

How do I join the webinar?

Once you register, you’ll receive a confirmation email with your unique Zoom link to join the webinar on the day.

How long will the webinar run for?

The session will run for approximately 45–60 minutes, including time for audience Q&A.

Will there be an opportunity to ask questions?

Yes. There will be a live Q&A at the end of the webinar.

Who should attend this webinar?

This session is designed for leaders, HR, people & culture, and work health and safety professionals interested in building healthier, more supportive workplaces.

Employee wellbeing remains under pressure
more than ever

Access all the insights in the State of Employee Health and Wellbeing Report 2026 today
Download now