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Keeping frontline workers safe

On Demand Webinar

Taking proactive steps to protect your workforce

Amid the challenges of increased customer aggression and rising psychosocial risks, how can leaders protect their frontline workers’ safety and wellbeing?

In this webinar recording you'll gain expert insights, hear real-life experiences, and get practical, actionable advice. Hear from industry leaders at NZ Post, Universal Store and Sonder.

The panel discussion:

Our panel discussed frontline safety, sharing the importance of proactive approaches and positive coping strategies. Watch for insights into promoting workplace health, safety, and wellbeing from those leading the way.

What you'll learn:

  • New data revealing workplace challenges for customer-facing teams
  • Practical risk mitigation and early intervention strategies
  • Actionable advice for supporting the health and psychological safety of frontline employees
  • Inspiration from industry leaders on enhancing frontline worker safety

Our panel lineup:

Brett Ward-1
Brett Ward
Head of Member Safety
Rex Middelbeek-1
Rex Middelbeek
GM Safety & Wellbeing
Ashleigh Bearkley-1
Ashleigh Bearkley
Human Resources WHS Advisor
Report

Customer aggression:
The risk to employees
and businesses

How to manage the rise in customer aggression
More frontline workers are being affected, more frequently.

This new report shares:

  • Survey data from 2,000+ employees and Sonder customers
  • How customer hostility, and a lack of support, impacts individuals and businesses
  • Expert commentary on strategies to reduce the risk and impact
Download the Report
The-rise-in-customer-aggression-report-excerpt-2-1

"Sonder is reimagining health, safety and wellbeing support. Sonder proves human centric care leads to earlier intervention. Sonder impacts one person at a time to drive meaningful change across an organisation. Sonder understands people and how to support them."

Read the blog