Thriving and safe: Building a secure workplace for diverse retail teams
Diverse retail teams, face unique challenges that can impact their safety, happiness, and performance. From customer aggression to cost-of-living pressures, these challenges can lead to increased stress, absenteeism, and turnover.
Kiwi retail brand, Postie, tackles these challenges head-on and fosters a thriving workforce. Join our webinar to learn how they leverage Sonder to proactively create a secure, supportive, and inclusive environment where employees feel empowered to perform at their best.
Postie's success story:
Building a thriving workforce
Postie has been a family favourite clothing store for Kiwi families since 1909, delivering a welcoming retail experience in-store and online. Recognising the importance of their employees' wellbeing, Postie has doubled down on its safety, health, and wellbeing strategy in recent years. Their commitment has resulted in a more engaged and resilient workforce.
What you'll learn in this session:
- Strategies for tackling regional safety concerns from customer aggression to staff challenges at home
- How to empower people managers to identify and address employee health and wellbeing concerns
- How to foster an inclusive and connected workplace culture across multiple locations
- Practical strategies that you can adapt and implement within your own teams to build a safe, healthy and high-performing frontline workforce
Report
Customer aggression:
The risk to employees
and businesses
How to manage the rise in customer aggression
More frontline workers are being affected, more frequently.
This new report shares:
- Survey data from 2,000+ employees and Sonder customers
- How customer hostility, and a lack of support, impacts individuals and businesses
- Expert commentary on strategies to reduce the risk and impact

"Sonder is reimagining health, safety and wellbeing support. Sonder proves human centric care leads to earlier intervention. Sonder impacts one person at a time to drive meaningful change across an organisation. Sonder understands people and how to support them."