Keeping frontline workers safe

On Demand Webinar

Taking proactive steps to protect your workforce

Amid the challenges of increased customer aggression and rising psychosocial risks, how can leaders protect their frontline workers’ safety and wellbeing?

In this webinar recording you'll gain expert insights, hear real-life experiences, and get practical, actionable advice. Hear from industry leaders at NZ Post, Universal Store and Sonder.

The panel discussion:

Our panel discussed frontline safety, sharing the importance of proactive approaches and positive coping strategies. Watch for insights into promoting workplace health, safety, and wellbeing from those leading the way.

What you'll learn:

New data revealing workplace challenges for customer-facing teams
Practical risk mitigation and early intervention strategies
Actionable advice for supporting the health and psychological safety of frontline employees
Inspiration from industry leaders on enhancing frontline worker safety

About the speaker panel:

Brett Ward-1

Brett Ward

Head of Member Safety

Rex Middelbeek-1

Rex Middelbeek

GM Safety & Wellbeing

Ashleigh Bearkley-1

Ashleigh Bearkley

Human Resources WHS Advisor

Report

Customer aggression:
The risk to employees
and businesses

How to manage the rise in customer aggression
More frontline workers are being affected, more frequently.

This new report shares:

Survey data from 2,000+ employees and Sonder customers
How customer hostility, and a lack of support, impacts individuals and businesses
Expert commentary on strategies to reduce the risk and impact

Download the Report

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