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Are your people safe at work?

On Demand Webinar

Frontline worker safety with a spotlight on customer aggression and critical incidents

This on-demand webinar will cover:

  • The impact: insights and consequences of customer aggression on employee wellbeing
  • Post-incident support: effective frameworks to assist employees after incidents
  • Proactive measures: preventative strategies to foster a safe and supportive workplace

 
This on-demand safety webinar shines a spotlight on the persistent issue of customer aggression and critical incidents. Learn strategies to enhance frontline worker safety and support systems for your employees.

Expert panel

Dr Jamie Headshot_1-2
Dr Jamie Phillips MB ChB, AFCHSM, DIMC, RCS(Edin), MRCGP(UK), FACRRM(EM)
Medical Director
Nicole Everingham Headshot_1-1
Nicole Everingham
General Manager, WHS
Brett Ward Headshot_1-1
Brett Ward
Head of Member Safety
Report

Customer aggression:
The risk to employees
and businesses

How to manage the rise in customer aggression
More frontline workers are being affected, more frequently.

This new report shares:

  • Survey data from 2,000+ employees and Sonder customers
  • How customer hostility, and a lack of support, impacts individuals and businesses
  • Expert commentary on strategies to reduce the risk and impact
Download the Report
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Measure the impact of customer hostility and workplace

We invite you to use our interactive calculator to determine the impact of customer aggression in your organisation. 

"We're seeing more incidents in the retail and hospitality space involving the police and emergency services, which indicates a heightened level of danger and potential trauma for the employees involved."

Read the blog