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Sonder in action: Navigating crisis with our critical incident response framework

On Demand Webinar

When critical incidents occur, timely and compassionate support can make all the difference. In this webinar, you'll learn how Sonder’s specialised critical incident response services provide immediate assistance during emergencies, ensuring safety and wellbeing for individuals and communities.

Hear from our safety experts and ask your questions about our critical incident response process.

What you’ll learn:

  • Overview of services: Understand how our pre-planned and urgent in-person response options are tailored to various scenarios.
  • Critical responder process: Learn about our triage care protocol and how we select responders based on location and specific needs.
  • Types of support provided: Explore the comprehensive support services available, including emergency accommodation, welfare guidance, and more.
  • An overview of psychological first aid: Hear why PFA is the best practice approach to critical incidents and disasters and gain tips for supporting your own team.
  • Real-life case study: Gain insights from the Bondi Junction incident, highlighting our rapid response and ongoing support measures.

Meet your expert speakers:

Brett Ward Headshot_1-1
Brett Ward
Head of Member Safety
Dave Vidler-1
Dave Vidler
Response Network Manager
Nick Marchant-1
Nick Marchant
Response Network Manager
Report

Customer aggression:
The risk to employees
and businesses

How to manage the rise in customer aggression
More frontline workers are being affected, more frequently.

This new report shares:

  • Survey data from 2,000+ employees and Sonder customers
  • How customer hostility, and a lack of support, impacts individuals and businesses
  • Expert commentary on strategies to reduce the risk and impact
Download the Report
The-rise-in-customer-aggression-report-excerpt-2-1

"Wellbeing and safety challenges appear in virtually every aspect of work, in every industry. Often, they can be difficult to identify, but if left unaddressed, these challenges can evolve into crises, and can have major personal and business consequences."

Read the blog