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Thriving and safe: Building a secure workplace for diverse retail teams

On Demand Webinar

Diverse retail teams, face unique challenges that can impact their safety, happiness, and performance. From customer aggression to cost-of-living pressures, these challenges can lead to increased stress, absenteeism, and turnover. 

Kiwi retail brand, Postie, tackles these challenges head-on and fosters a thriving workforce. Join our webinar to learn how they leverage Sonder to proactively create a secure, supportive, and inclusive environment where employees feel empowered to perform at their best.

Postie's success story:

Building a thriving workforce

Postie has been a family favourite clothing store for Kiwi families since 1909, delivering a welcoming retail experience in-store and online. Recognising the importance of their employees' wellbeing, Postie has doubled down on its safety, health, and wellbeing strategy in recent years. Their commitment has resulted in a more engaged and resilient workforce.

What you'll learn in this session:

  • Strategies for tackling regional safety concerns from customer aggression to staff challenges at home
  • How to empower people managers to identify and address employee health and wellbeing concerns
  • How to foster an inclusive and connected workplace culture across multiple locations
  • Practical strategies that you can adapt and implement within your own teams to build a safe, healthy and high-performing frontline workforce

Speakers

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Julia Bageski
Head of Customer Success
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Mystique Broughton
Human Resources Advisor
Report

Customer aggression:
The risk to employees
and businesses

How to manage the rise in customer aggression
More frontline workers are being affected, more frequently.

This new report shares:

  • Survey data from 2,000+ employees and Sonder customers
  • How customer hostility, and a lack of support, impacts individuals and businesses
  • Expert commentary on strategies to reduce the risk and impact
Download the Report
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"Sonder is reimagining health, safety and wellbeing support. Sonder proves human centric care leads to earlier intervention. Sonder impacts one person at a time to drive meaningful change across an organisation. Sonder understands people and how to support them."

Read the blog