---
title: Tackling occupational violence and aggression on the frontline
description: In this webinar, we’ll explore how organisations can effectively prevent, mitigate and respond to occupational violence and aggression (OVA).
image: https://be.sonder.io/hubfs/1-Mar-13-2025-02-53-21-4376-AM.png
---

# Tackling occupational violence and aggression on the frontline

# Strategies for prevention and response

# Tackling occupational violence and aggression on the frontline

# Strategies for prevention and response

###### Tuesday, 25 March 2025 — 12 pm AEDT

### What you'll learn:

✅ Understanding the rising risk of OVA on the frontline workers.

✅ Prevention strategies: a root cause approach. 

✅ Effective response and support measures. 

✅ What’s next? Future-proofing safety  
and emerging trends and innovations in OVA prevention.

![Headshot 300 x 300-2](https://be.sonder.io/hubfs/Headshot%20300%20x%20300-2.png)

#### Katie Alexander

Organisational Psychologist and Principal Consultant, Australian Psychological Services

 ![https://consultaps.com.au/](https://be.sonder.io/hs-fs/hubfs/APS%20logo-png.png?width=98&height=33&name=APS%20logo-png.png)

 

![Headshot 300 x 300-3](https://be.sonder.io/hubfs/Headshot%20300%20x%20300-3.png)

#### Lindy Miller

Head Of People Experience, TPG Telecom

 ![TPG_Telecom_Logo_RGB](https://be.sonder.io/hs-fs/hubfs/TPG_Telecom_Logo_RGB.png?width=146&height=39&name=TPG_Telecom_Logo_RGB.png)

 

![Headshot 300 x 300 (1)](https://be.sonder.io/hubfs/Headshot%20300%20x%20300%20(1).png)

#### Julia Bageski (Host)

Head of Customer Success, Sonder

 

![logo_sonder_horizontal_digital_blue_medium](https://be.sonder.io/hs-fs/hubfs/logo_sonder_horizontal_digital_blue_medium.png?width=114&height=26&name=logo_sonder_horizontal_digital_blue_medium.png)

 

"Frontline staff are taking the brunt of it. No doubt, the general  
stress in the broader community around cost of living is potentially  
having people act in a way that they probably would not like to  
with frontline workers. And that customer aggression is really  
impacting employee wellbeing."

- Peter Burnheim, Co-Founder and COO, Sonder

"Frontline staff are taking the brunt of it. No doubt, the general  
stress in the broader community around cost of living is potentially  
having people act in a way that they probably would not like to  
with frontline workers. And that customer aggression is really  
impacting employee wellbeing."

- Peter Burnheim, Co-Founder and COO, Sonder

[ Read the report ](https://sonder.io/resources/guides/customer-aggression-report/)

### Learn how you can improve the health, safety and productivity of your workforce with Sonder

![Untitled-design](https://be.sonder.io/hs-fs/hubfs/Untitled-design.png?width=350&height=560&name=Untitled-design.png "Untitled-design")

[![sonder-australia](https://be.sonder.io/hs-fs/hubfs/Full_Logo_Blue-Medium_crop-1.png?width=577&height=134&name=Full_Logo_Blue-Medium_crop-1.png "sonder-australia")](https://sonder.io)

 Care in your hands

###### Accreditations

![achs_logo_colour-1](https://be.sonder.io/hs-fs/hubfs/achs_logo_colour-1.png?width=370&height=250&name=achs_logo_colour-1.png)

![ISO-logo](https://be.sonder.io/hs-fs/hubfs/ISO-logo.png?width=115&height=115&name=ISO-logo.png)

###### Headquarters

834 Elizabeth Street  
Waterloo NSW 2017  
Australia

###### Office Locations

L3, 10/666 Great South Road, Ellerslie, Auckland, 1051,  
New Zealand

###### Office Locations

Chancery House,  
Chancery Ln,  
London  
WC2A 1QS  
United Kingdom

###### Contact

[hello@sonder.io ](mailto:hello@sonder.io)  
[Member help](https://sonder.io/member-help/)

###### Links

- [Careers](https://sonder.io/careers)
- [About us](https://sonder.io/about-us)
- [Media](https://sonder.io/sonder-in-the-media/)
- [Insights](https://sonder.io/sonder-insights/)

- <https://www.facebook.com/sonderau/>

 © 2024 Sonder. All rights reserved.

```json
{
  "@context" : "https://schema.org",
  "@type" : "VideoObject",
  "caption" : {
    "@type" : "MediaObject",
    "contentUrl" : "https://be.sonder.io/media-transcripts/187825124723/en.vtt",
    "inLanguage" : "en",
    "name" : "en Captions"
  },
  "contentUrl" : "https://stream.mux.com/aL8ql9VC4Lj00EmvDU3XeYcbMIghBfhgI02OLxYrpQuTQ/capped-1080p.mp4",
  "dateModified" : "2025-08-28T15:13:04.654Z",
  "duration" : "PT1H27.35S",
  "height" : 900,
  "name" : "OVA - Webinar Recording",
  "thumbnailUrl" : "https://2996922.fs1.hubspotusercontent-na1.net/hubfs/2996922/OVA%20-%20Webinar%20Recording.mp4/medium.jpg?t=1756393984654",
  "uploadDate" : "2025-03-25T03:01:21.613Z",
  "width" : 1760
}
```