Tackling occupational violence and aggression on the frontline
Strategies for prevention and response
Tackling occupational violence and aggression on the frontline
Strategies for prevention and response
Tuesday, 25 March 2025 — 12 pm AEDT
What you'll learn:
✅ Understanding the rising risk of OVA on the frontline workers.
✅ Prevention strategies: a root cause approach.
✅ Effective response and support measures.
✅ What’s next? Future-proofing safety
and emerging trends and innovations in OVA prevention.

Katie Alexander
Organisational Psychologist and Principal Consultant, Australian Psychological Services

Lindy Miller
Head Of People Experience, TPG Telecom
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Julia Bageski (Host)
Head of Customer Success, Sonder
"Frontline staff are taking the brunt of it. No doubt, the general
stress in the broader community around cost of living is potentially
having people act in a way that they probably would not like to
with frontline workers. And that customer aggression is really
impacting employee wellbeing."
- Peter Burnheim, Co-Founder and COO, Sonder
"Frontline staff are taking the brunt of it. No doubt, the general
stress in the broader community around cost of living is potentially
having people act in a way that they probably would not like to
with frontline workers. And that customer aggression is really
impacting employee wellbeing."
- Peter Burnheim, Co-Founder and COO, Sonder
Learn how you can improve the health, safety and productivity of your workforce with Sonder
