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Tackling occupational violence and aggression on the frontline

Strategies for prevention and response

Tackling occupational violence and aggression on the frontline

Strategies for prevention and response

Tuesday, 25 March 2025 — 12 pm AEDT
Tuesday, 25 March 2025 — 12 pm AEDT

Violence and aggression against frontline workers are on the rise, with employees facing increasing risks. Recent data highlights significant spikes in workplace violence incidents, reinforcing the need for proactive strategies.

Join Australian Psychological Services' Organisational Psychologist, Katie Alexander as we explore how organisations can effectively prevent, mitigate and respond to occupational violence and aggression (OVA) to protect the safety and wellbeing of their people.

Violence and aggression against frontline workers are on the rise, with employees facing increasing risks. Recent data highlights significant spikes in workplace violence incidents, reinforcing the need for proactive strategies.

Join Australian Psychological Services' Organisational Psychologist, Katie Alexander as we explore how organisations can effectively prevent, mitigate and respond to occupational violence and aggression (OVA) to protect the safety and wellbeing of their people.

What you'll learn:

✅ Understanding the rising risk of OVA on the frontline workers.

✅ Prevention strategies: a root cause approach. 

✅ Effective response and support measures. 

✅ What’s next? Future-proofing safety
and emerging trends and innovations in OVA prevention.

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Katie Alexander

Organisational Psychologist and Principal Consultant, Australian Psychological Services

 https://consultaps.com.au/

 

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Julia Bageski (Host)

Head of Customer Success, Sonder

 

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"Frontline staff are taking the brunt of it. No doubt, the general
stress in the broader community around cost of living is potentially
having people act in a way that they probably would not like to
with frontline workers. And that customer aggression is really
impacting employee wellbeing."

- Peter Burnheim, Co-Founder and COO, Sonder

"Frontline staff are taking the brunt of it. No doubt, the general
stress in the broader community around cost of living is potentially
having people act in a way that they probably would not like to
with frontline workers. And that customer aggression is really
impacting employee wellbeing."

- Peter Burnheim, Co-Founder and COO, Sonder

Learn how you can improve the health, safety and productivity of your workforce with Sonder

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