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Level-up your frontline safety support today

Sonder's early intervention platform instantly connects customer facing teams to to all their safety and wellbeing needs.

 Intervene earlier to prevent harm
 Help your people recover
Minimise exposure to risk
Proactive safety tools
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 "No disrespect to our prior EAP providers, but they aren't in the 21st century." 

- Kate Mayers, WHS Manager - People & Culture | Best & Less


Managing exposure to risk is a top priority for frontline workforces 

It's hard to retain and attract a workforce when in store incidents dominate news headlines nationwide, while the Australian and New Zealand government are enforcing stricter laws and tougher penalties against aggressive behaviour towards workers.

Many businesses are responding with enhanced security measures, CCTV, staff deescalation training, and in-store PSA campaigns. With Sonder's support, managers have the tools they need in times of uncertainty and personalised post-incident support in the wake of traumatic events. 



of members surveyed felts safer with sonder 


reduction in unplanned absences for active members 


of employees received no post incident support


Increase in the percentage of safety-related critical incidents

Level up your safety and risk strategy

Our innovative and award-winning platform provides immediate care to distressed employees and managers. 

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Record data

Our award-winning app provides workforces easy access to safety, medical, and mental health support for your team, making early interventions the new norm.

  • Welfare checks, critical incident support
    and a range of digital self-help.
  • 24/7 reassuring safety support wherever you go. 
  • Discreet safety check-ups at a time that suits. 
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Track Business


Our nationwide network of responders can be on the scene in most metro areas in 30 mins and rural within 2 hours*.


Whether your team's worries strike at 2pm or 2am, we'll answer their chat or call in ten seconds or less - every time.


Make sure your people don't face traumatic situations alone.

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Track Business


Our critical incident response prioritises care for those most affected, minimising operational disruption.


Personal treatment plans and clinical self-care content drives recovery and minimises operational disruption from a nationwide specialist response network. Your team can call or live chat for immediate help at any time.


Track Business


Get immediate updates on incidents and issues so you can understand what's going on with your team, any time, anywhere.



See a breakdown of the different safety and wellbeing incidents that occur among your workforce. Identify hazards, reduce risk, and use data to inform your decision making.


Earlier intervention

Incident response

Post-incident support

Get ahead of risks

Get ahead of critical incidents 

Drive early intervention 

Drive early intervention 
- in person incident response
- urgent / immediate response
- incident reporting
- National wide emergency response network

Post incident
- medical triage and case / injury management
- post traumatic event response
- call or chat with a trained professional 

Specialist care and intervention 

Sonder's medical team examines a case of workplace assault on a young shop front employee and the post-incident support process.

We deal with some very serious safety issues daily that involve Sonder members and/or their family members. Sadly, we've seen a marked increase in the number of serious safety incidents that require our specialist support and intervention.
Brett Ward - Head of Member Safety, Sonder

The business case for an early intervention tool

What do workplace incidents cost your organisation?

One of the key strategies for us has been Sonder, we do have incidents that occur, but for us it’s also about the post incident care that they are getting. When we do have a incident our managers are trained to offer time poor people to talk to Sonder about what just happened.

- Nicole ever, WHS Manager - People & Culture | Hoyts


One platform, one fixed price, all the support

Help more people for less

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Sonder has been incredible for us and for a small cost the results are just incredible. And the feedback from the team is that they feel supported and cared for and our leaders say exactly the same thing."
Georgia Danos
State Safety, Health & Wellbeing Manager - VIC/ TAS, Woolworths Group
One fixed price per year, all inclusive
 No session caps on support for your team
 24/7 access for staff and their families
 No hidden fees or unexpected monthly bills

Want to learn more?

Frequently asked questions

Is Sonder an employee assistance program

Nope, we are so much more. Sonder is a complete employee care platform, which means we cater for a much wider range of workforce health, safety and wellbeing issues than a typical EAP service.

Our medically accredited team and technology gives employees 24/7 access to mental health care, medical advice and personal safety assistance through an easy to use mobile app with no session caps or predetermined outcomes.

Because of this, we have much higher utilisation rates than traditional (mental health only) services, and, as a result, the richness of the data we collect and share with customers about what's really going on with their people is unparalleled.

We are completely confidential, ACHS accredited and secure and have comprehensive privacy policy for our members and customers. 

We'd love to share more about how Sonder's employee care platform might could help you and your organisation - book a demo here.

Can Sonder integrate with my existing services?

Yes. This is a key difference between an EAP and an employee care platform like Sonder.

Think of us like your single entry-point to all your employee support services - one app, one go-to for your people to remember and use anytime they need help. We've noticed that over time, companies have invested a lot of different policies, procedures and services for their people but they tend to suffer from a lack awareness, uptake and usage.

This means your people can access important internal and external employee resources that are available to them beyond Sonder through the Sonder app.

We are here to help you rise the tide of your entire company health, safety and wellbeing efforts - not just Sonder.

How does Sonder's pricing work?

As opposed to traditional EAPs, which operate on a pay-per-use model, our employee care platform is based on fixed, all inclusive annual fee for uncapped access to professional care across medical, mental health and safety services for all your people and their families.

This means you can drive maximum awareness, usage and engagement of Sonder without worry of unexpected monthly bills or hidden fees.

With usage rates typically 10-20x higher than traditional assistance programs we replace, you can rest easy that your workforce and your organisation will see a significant return on investment.

For more information and a no obligation quote based on your organisations needs, please get in touch with one of our team members today.

Can I have both my EAP and Sonder?

Yes, you don't have to replace your EAP to have Sonder in place. Many of our customers have continued with their existing EAP service while transitioning to Sonder as their complete employee care platform.

For the most consistent and effective employee support experience however, we do recommend replacing your EAP with Sonder altogether but that doesn't have to happen straight away or all at once.

We will work with you to help ensure a smooth transition and clear communications with your workforce - as we have done with many of our customers to date. Talk to us today to explore your options.

How does Sonder get higher engagement?

Our world-class Customer Success team will direct you to the tools, resources and reporting you need to help you drive company-wide awareness, uptake and usage of Sonder.

This process starts upfront where we understand your broader wellbeing strategy and business goals in advance of your Sonder launch date. We then provide you with the right mix of self-service tools and technical support to ensure you have what you need to successfully drive awareness and adoption of Sonder among your people.

And beyond that, we provide you with regular reporting and check-ins to help you further embed Sonder into the culture of your organisation and ensure you're getting the most out of your investment with us.

Alongside these services, we also have an intelligence team, who are constantly scanning and filtering safety information and sending push notifications to your people to keep them informed of the world around them about relevant threats and disruptions like extreme weather, traffic jams or online scams.

These notifications build familiarity and trust with Sonder as a service they can count on. We find that by nudging people proactively with helpful safety information, they are more likely to turn to us in times of personal ill health, because they think of us in those moments. And this might be for their more sensitive physical or mental wellbeing challenges that they open up about at a later date.

How Sonder drives activation usage

1) The first is through our activation emails, which we send directly to your people, introducing our services and encouraging them to download and engage with the app. Over time, we've refined these messages to be as relevant as possible to the audience and it remains the biggest activation driving channel to this day. You can control the timing of when these emails are sent to your people to make sure the timing suits you best.

2) Alongside the direct emails from Sonder, your people will become aware of and engage with Sonder through the wide range of material you have available in your Sonder communications toolkit.The online toolkit contains assets relevant to all phases of your Sonder partnership. From launch marketing material, through to ongoing engagement, product education pieces and timely monthly themed materials. And everything can be easily co-branded should you wish to do so.


Related blogs

Safety resources for HR and WHS leaders 

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One platform.
All the support.

Find out what's going on with your people, make a real difference to their health and safety, and demonstrate the business impact of your wellbeing efforts once and for all.

Care in your hands

834 Elizabeth Street
Waterloo NSW 2017

Office Locations

L3, 10/666 Great South Road, Ellerslie, Auckland, 1051,
New Zealand

Office Locations

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Chancery Ln,
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